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Terms and Conditions

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SERVICE HOTLINE: 972-338-4114 



Effective starting date 1-1-2020

TERM OF LIMITED WARRANTY: This Limited Warranty expires by time and mileage, 12 MONTHS from the date of sale or mileage 12,000 MILES from the odometer reading at the time of sale, whichever occurs first.


1. Engine Group: All internally lubricated parts; dipstick & tube; engine block and engine head(s) (when damaged by a

covered internally lubricated part); exhaust manifold; expansion plugs; flywheel; harmonic balancer; intake manifold;

mounts; oil pan; super/turbocharger; timing belt or chain; valve cover(s); seals and gaskets.

2. Transmission Group (Including Transfer Case if Four Wheel Drive): All internally lubricated parts within the transmission

and transfer case; cooler lines (metal); dipstick & tube; four-wheel drive engagement motor; mounts; throttle valve cable;

torque converter; transmission and transfer case housings; vacuum modulator; seals and gaskets.

3. Drive Axle (2 wheel drive): Driveshaft, ring and pinion gears, pinion bearings, side carrier bearings, carrier assembly,

thrust washers, axle, and axle bearings; wheel bearings; Universal and CV joints; CV boots; seals and gaskets. Drive axle

housing is also covered if the damage is caused by Breakdown of listed lubricated parts.

4. Drive Axle (4 wheels and all-wheel drive): Driveshaft, ring, and pinion gears, pinion bearings, side carrier bearings,

carrier assembly, thrust washers, axle and axle bearings (Drive axle housing is also covered if the damage is caused by a

Breakdown of listed lubricated parts); wheel bearings; front hub locking assemblies; Universal and CV joints; CV boots;

shafts and bearings (Case & housing is also covered if the damage is caused by a Breakdown of the listed lubricated parts);

seals and gaskets.

5. Air Conditioning: A/C compressor; compressor clutch; compressor pulley; compressor field coil; condenser;

dryer/accumulator; evaporator; expansion valve; idler bearing; orifice; pressure cut-off switches; Schrader valves; suction

control devices; seals and gaskets.



1. Maintain your vehicle according to the manufacturer’s specifications, and keep verifiable receipts showing the

services performed, and the parts and fluids used.

2. OBTAIN PRIOR APPROVAL FOR REPAIRS, authorize teardown and diagnostic charges, and allow our

administrator to inspect your vehicle.

3. Do not neglect, abuse, or intentionally harm your vehicle, race your vehicle, or use your vehicle off-road.

4. Do not continue to operate your vehicle if it will cause additional damage.

5. Do not use the vehicle in the business.

6. Do not use lift kits or oversized/undersized tires.

7. Do not use your vehicle for towing unless it is equipped with a factory tow package, and you do not exceed the

tow limits.




1. Repairs that have not received prior approval or have not been authorized by our administrator.

2. Breakdowns resulting from external forces, such as acts of nature, accidents, collision, road hazards, freezing,

water, water contamination, vandalism, computer or software viruses, failure of non-covered parts, change in

technology and the like.

3. Any equipment not installed by the manufacturer; modifications or alterations to the vehicle, including a frame,

suspension, transmission, engine or exhaust modifications or alterations, and any resulting damage from the

modifications or alterations; custom parts; add-on parts; trailer hitches; and fifth wheel assembly.

4. Incidental or consequential damages, such as loss of use of your vehicle, storage charges, lost time, or profits.

5. Breakdowns occurring outside the U.S. or Canada.

6. Breakdowns covered by a manufacturer’s or repairer’s warranty, guarantee, or recall, even if benefits are not

collectible under that other warranty, guarantee, or recall.

7. Breakdowns resulting from conditions whether known or unknown to you that existed, or may reasonably

assumed to have existed, before you purchased your vehicle (pre-existing conditions).

8. Scheduled maintenance; shop supplies; adjustment and normal wear items such as the following: belts and

hoses; brake drums and rotors; exhaust system; lighting; spark plugs; ignition wires; tires; wheel balancing;

wiper blades; manual and hydraulic clutch assembly (including but not limited to manual clutch pedal, clutch

disc, pilot bearing, pressure plate, and throwout bearing); friction materials; interior parts; paint; cellular

phone; secondary or backup batteries; battery packs for all hybrid and electric vehicles; any tune-up item;

distributor cap and rotor; carburetor; wheels; wheel covers; shock absorbers; water leaks; noises; navigation

equipment and entertainment systems.

9. Filters, lubricants, coolants, and refrigerants, unless a replacement is required in connection with a breakdown.

10. The following items: TVs, body and trim items; active, passive, or supplemental restraint systems, except for

sensors and deactivation switch; glass; convertible top; on-board communications systems (i.e. OnStar);

perimeter warning systems; infrared vision systems; and driver information display module.

11. Vehicles classified by the manufacturer in excess of one (1) ton.

12. If the odometer is not working or has been tampered with while owned by you so that the vehicle’s actual

mileage cannot be determined.

13. Any liability for property damage, injury, or death resulting from your operation of the vehicle.

14. Breakdowns caused by:  carbon or sludge buildup; lubricant blockage; failure to maintain proper levels of

lubricants or coolants; contamination of fluids, fuels, lubricants or coolants; rust or corrosion; overheating;

foreign materials; pre-ignition; detonation; pinging; or electrolysis.

15. Breakdowns due to improper repairs.

16. Breakdowns if the vehicle is a total loss or has been repossessed.

17. Step vans, high cube vans, box body vehicles; vehicles equipped with a flat bed, dump bed, commercial towing

equipment, lifting equipment, hoisting equipment, or snowplow equipment.

18. Repair or replacement of components needed to improve operating performance, including but not limited to,

valve and ring repairs designed to improve engine compression or reduce oil consumption or automatic

transmission slipping due to worn friction plates or discs when no other failure has occurred.

19. Repair or replacement of components that fail due to normal wear and tear if the vehicle’s odometer exceeded

159,000 miles at the Contract purchase date.

DEDUCTIBLE AMOUNT PER REPAIR VISIT: The amount you are required to pay per visit for covered breakdowns is $250 FOR MINOR ISSUES AND A $500 Deductible for major issues.



About CPI

Collateral Protection Insurance (CPI) is an insurance policy that protected borrowers and AUTO NOTE

When a borrower does not have their own comprehensive and collision auto insurance. If the borrower’s vehicle is involved in any type of incident that resulted in physical loss or damage, the borrower will be responsible for the unpaid balance of the loan, if they did not have their own insurance or CPI. The cost of the CPI policy is passed on to the borrower.

It works like this

When you finance your vehicle, your loan agreement with us requires you to maintain Comprehensive and Collision Physical Damage Insurance that named AUTO NOTE as “Loss Payee” or “Lienholder.” If we did not receive evidence of adequate insurance coverage, we purchased CPI to protect our interest in your vehicle. You ARE required to pay us for any period during which the insurance we purchased was in effect and you did not have coverage that met our requirements. The cost of the CPI premium WILL be paid separately. If we received evidence of adequate insurance coverage for some or all of the time that a CPI policy was in place on your account, we WILL cancel the CPI policy and refund for any unneeded CPI.


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